Support Policy
Our Returns and Refunds Policy was last
updated [May 1, 2023]
Thank you for shopping at [Wish Mall].
If, for any reason, You are not completely
satisfied with a purchase We invite You to review our policy on refunds and
returns.
The following terms are applicable for any
products that You purchased with Us.
Definitions
For the purposes of this Return and Refund
Policy:
“Company” (referred to as either "the
Company", "We", "Us" or "Our" in this
Agreement) refers to [Wish Mall]
“Goods” refers to the items offered for
sale on the Service.
“Orders” means a request by You to purchase
Goods from Us.
“Service” refers to the Website[wishmalls.com].
“Website” refers to [Wish Mall], accessible from [www.wishmalls.com]
“You” means the individual accessing or
using the Service, or the company, or other legal entity on behalf of which
such individual is accessing or using the Service, as applicable.
Your Order Cancellation Rights
You are entitled to cancel Your Order
within 14 days without giving any reason for doing so.
The deadline for cancelling an Order is 14
days from the date on which You received the Goods or on which a third party
you have appointed, who is not the carrier, takes possession of the product
delivured.
In order to exercise Your right of
cancellation, You must inform Us of your decision by means of a clear
statement. You can inform us of your decision by:
By sending us an email: [wihmalls@gmail.com]
We will reimburse You no later than 14 days
from the day on which We receive the returned Goods. We will use the same means
of payment as You used for the Order, and You will not incur any fees for such
reimbursement.
Conditions
for Returns
In order for the Goods to be eligible for a return, please make
sure that:
The Goods were purchased in the last 14
days
The Goods are in the original packaging
The following Goods cannot be returned:
The supply of Goods made to Your
specifications or clearly personalized.
The supply of Goods which according to
their nature are not suitable to be returned, deteriorate rapidly or where the
date of expiry is over.
The supply of Goods which are not suitable
for return due to health protection or hygiene reasons and were unsealed after
delivury.
The supply of Goods which are, after
delivury, according to their nature, inseparably mixed with other items.
We reserve the right to refuse returns of
any merchandise that does not meet the above return conditions in our sole
discretion.